SHIPPING & RETURNS DISPATCH TIME All giclée prints are made to order via a professional print partner. Please allow 3-5 working days for orders to be packed and ready to ship Original artworks and ceramics, please allow 3-5 business days for orders to be packed and ready to ship Bespoke commission timelines will be estimated at the time of ordering Bespoke ceramic orders may take 4-6 weeks to create SHIPPING TIMES Once your order has been packaged and shipped, please allow the following time for postage: UK: 1-3 working days Europe: 5 working days International: 5 working days+ Note: all shipping times are estimated Ceramics are only shippable within the UK Your order may be subject to import duties and taxes which are incurred once a shipment has reached the destination country. Lucydeaner.com is not responsible for these charges applied and are the responsibility of the customer REFUNDS Prints: I work hard to create high quality products, however if for any reason you’re not happy with your purchase, please email me directly via lucy@lucydeaner.com within 48 hours of receiving your parcel. I will give you details of how to return the item(s) for either an exchange or a refund. Items must be returned in saleable condition in the original packaging All bespoke prints and original artwork orders are non-refundable All ceramics are non-refundable